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The Carmana Hotel values our guests and recognizes that privacy is important to you. We are committed to protecting the information you share with us online, and explain how we collect, process, and share that information.
We may use your Personal Information to provide our services and for our own internal purposes, in particular, we may use your Personal Information as follows:
We will make reasonable efforts to ensure that any Personal Information is as accurate, complete and current as required for the purposes for which it was collected. Under Canadian data protection legislation, you have the right to access the Personal Information we hold about you, subject to certain legal restrictions. In some cases, we rely on you to advise us that certain information, such as your address or telephone number has changed. You can have your Personal Information updated and corrected, and to have any obsolete information removed by contacting us in writing and provide sufficient detail to identify the Personal Information and the correction being sought.
We hire third party service providers to perform reservation services on our behalf. LuxuryRes, Inc., a third party service provider, operates our booking engine and collects, uses, discloses and retains Personal Information as provided by you when making a reservation. We have no control over the content or information management of the third parties and you should be aware that our privacy guidelines apply only to the Personal Information as collected directly by or disclosed to us. You should be aware that any Personal Information you supply directly to a third party service provider in any manner, is subject to their privacy statement and practices, for which we have no control.
We also retain third party service providers in connection with our marketing promotions. From time to time we may use your personal information to send you commercial electronic messages that we think may be of interest to you but we will only do so with your consent. You may, in accordance with applicable law, choose not to receive such promotional messages or opt-out from receiving them at any time by following the unsubscribe instructions contained in the promotional messages or contacting us in accordance with the section “How to Contact Us” below.
The Internet is not 100% secure. We cannot promise that your use of our website or services will be completely safe. We use reasonable physical, technical and administrative security measures to safeguard your Personal Information. These measures are appropriate to the sensitivity of the information we collect, and are designed to protect Personal Information from loss, theft, misuse, and unauthorized access, use, copying, sharing, modification, or destruction. Any transmission of your data to our website is at your own risk. We encourage you to use caution when using the Internet.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY DEFINITIVE GUARANTEE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION.
The Personal Information you provide to us is treated as confidential. Your Personal Information will not be sold or otherwise transferred to unaffiliated third parties without your approval. However, we may share your Personal Information when authorized by law or with (i) our staff, (ii) external service providers or (iii) legal and regulatory authorities. We will only share the Personal Information that is legally required and nothing more.
We only retain your Personal Information as long as necessary to fulfill the purposes for which it was collected, except where otherwise required or permitted by law. Once your Personal Information is no longer required, it will be securely destroyed, erased or anonymized (so the information no longer identifies you).