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Get the answers to the most common questions Carmana Hotel & Suites guests are asking, including our pet and smoking policies, guest requests, extended stay policies, and hotel accessibility.
Except for certified service animals, pets are not permitted on the premises. This policy is strictly enforced, and guests will be asked to board their pet(s) at a kennel.
Bikes cannot be stored inside your suite. Our front office team can issue a key for the bike room located in P5; however, you must bring your own locking device.
No. 100% Non-smoking Policy: Vaping or Smoking (including non-tobacco products) is not allowed in any of the suites or balconies. A minimum charge of $350 will be applied for each violation.
Yes, we do have accessible suites. For more information, please contact us for more information.
Yes. Complimentary Wi-Fi access is available in your suite and all public areas. Log-in instructions and password may be obtained through the Front Desk upon check-in.
110 volts – adapters are available at the Front desk. A deposit of CAD 20.00 plus tax is required but refundable upon return of the item.
Due to the high number of requests for suites with balconies (which are very limited) and/or a specific preferred view (English Bay or North Shore Mountains), we cannot guarantee that these requests will be granted; however, be assured that we will try our best to accommodate them.
We encourage you to send us your feedback via email@example.com
You can find our hotel policies here.
You can find details on our extended stay policies here.
No, we do not have BCAA members discounts. However, we recommend viewing the available offers on our promotions page.
We do not have in-suite laundry; however, we have app-operated washers and dryers are located on the 3rd floor of the Carmana Hotel (open 24 hours). Please note that an access card is required to gain entry and downloading the app on your smart phone is needed to operate the machines. Laundry detergent and fabric softener is available for purchase at the Front Desk.
Same day service is available Monday – Saturday (No service on and Statutory Holidays). Please drop off your dry cleaning at the Front desk before 8:00 am along with the completed forms or request for a suitable time for pick up.
Although we don't have a restaurant, we are located in the Alberni District and surrounded by a variety of restaurants and cafes.
No, we do not have a pool; however, the following pools are located nearby and offer drop-ins:
Yes. Our fitness center is located on the 3rd floor and is open from 6:00 AM to midnight. With two Peloton Bikes, you can join live or on-demand studio classes at any time that works for you.
Yes. Located on the 3rd floor, our meeting room is ideal for small boardroom meetings and training or workshop sessions.
Our parkade entrance is accessed through the back lane (between Bute and Thurlow).
Daily cost is $38 (taxes included) with in-and-out privileges. Please note that the maximum clearance height is 6’ (over height parking is not available).
Taxi companies operating out of YVR have implemented guaranteed zone fares. The fee is approximately $35-45 CAD (does not include gratuities). Designated taxi stands are located on Level 2 of the Domestic and International Arrivals Area.
From YVR Airport, take the Canada Line disembark at Vancouver City Center station (6 blocks away).
Our comfortable one and two-bedroom suites, on-site amenities and central location will make your trip to Vancouver a breeze. With plenty of nearby things to do, plan the ultimate Vancouver vacation today.Book Now