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Find answers to our most frequently asked questions.

Get the answers to the most common questions Carmana Hotel & Suites guests are asking, including our pet and smoking policies, guest requests, extended stay policies, and hotel accessibility.


Do you allow pets?

Except for certified service animals, pets are not permitted on the premises. This policy is strictly enforced, and guests will be asked to board their pet(s) at a kennel.

What is your bike storage policy?

Bikes cannot be stored inside your suite. Our front office team can issue a key for the bike room located in P5; however, you must bring your own locking device.

May I smoke on the balcony?

No. 100% Non-smoking Policy: Vaping or Smoking (including non-tobacco products) is not allowed in any of the suites or balconies. A minimum charge of $350 will be applied for each violation.

Do you have accessible suites?

Yes, we do have accessible suites. For more information, please contact us for more information.

Is Wi-Fi included?

Yes. Complimentary Wi-Fi access is available in your suite and all public areas. Log-in instructions and password may be obtained through the Front Desk upon check-in.

What is the electric current in the suite?

110 volts – adapters are available at the Front desk. A deposit of CAD 20.00 plus tax is required but refundable upon return of the item.

Can I request a suite with a balcony, views of English Bay or the North Shore mountains?

Due to the high number of requests for suites with balconies (which are very limited) and/or a specific preferred view (English Bay or North Shore Mountains), we cannot guarantee that these requests will be granted; however, be assured that we will try our best to accommodate them.

Where can I send feedback?

We encourage you to send us your feedback via

What are your hotel policies?

You can find our hotel policies here.

What are your extended stay policies?

You can find details on our extended stay policies here.

Do you offer discounts for BCAA members?

No, we do not have BCAA members discounts. However, we recommend viewing the available offers on our promotions page.


Do you have in-suite laundry?

We do not have in-suite laundry; however, we have app-operated washers and dryers are located on the 3rd floor of the Carmana Hotel (open 24 hours). Please note that an access card is required to gain entry and downloading the app on your smart phone is needed to operate the machines. Laundry detergent and fabric softener is available for purchase at the Front Desk.

Do you have dry cleaning services?

Same day service is available Monday – Saturday (No service on and Statutory Holidays). Please drop off your dry cleaning at the Front desk before 8:00 am along with the completed forms or request for a suitable time for pick up.

Do you have a restaurant?

Although we don't have a restaurant, we are located in the Alberni District and surrounded by a variety of restaurants and cafes.

Do you have a pool?

No, we do not have a pool; however, the following pools are located nearby and offer drop-ins:  

Do you have a gym?

Yes. Our fitness center is located on the 3rd floor and is open from 6:00 AM to midnight. With two Peloton Bikes, you can join live or on-demand studio classes at any time that works for you.

Do you have a boardroom or meeting space we can book?

Yes. Located on the 3rd floor, our meeting room is ideal for small boardroom meetings and training or workshop sessions.


How do I get to the parking lot?

Our parkade entrance is accessed through the back lane (between Bute and Thurlow).

How much is parking?

Daily cost is $38 (taxes included) with in-and-out privileges. Please note that the maximum clearance height is 6’ (over height parking is not available).

What are your parking instructions?

  • Enter the 1128 /1166 ALBERNI parkade entrance via EIHU LANE (back lane between Alberni & Robson)
  • Proceed down 2 levels and follow the signs until you enter the Carmana Hotel & Suites section (dark green & black)
  • Park your vehicle in the 15-minute hotel guest spots on your left.
  • Take the 1128 ALBERNI STREET elevator to G (for hotel lobby) and walk through the courtyard to reach the lobby. Obtain the parking pass & access card from the front desk.
  • Go back to your vehicle to DISPLAY THE PARKING PASS ON YOUR DASHBOARD and then proceed down the parking levels until you reach the white locked gate in P3.
  • Scan the access card on the reader, then PARK IN A NON-RESERVED STALL ONLY (P4 & P5 levels).

Getting Here

What is the distance from?

What is the typical taxi or Uber cost from the YVR airport?

Taxi companies operating out of YVR have implemented guaranteed zone fares. The fee is approximately $35-45 CAD (does not include gratuities). Designated taxi stands are located on Level 2 of the Domestic and International Arrivals Area.

If using public transit from YVR airport, what is my stop?

From YVR Airport, take the Canada Line disembark at Vancouver City Center station (6 blocks away).

Ready to Book?

Our comfortable one and two-bedroom suites, on-site amenities and central location will make your trip to Vancouver a breeze. With plenty of nearby things to do, plan the ultimate Vancouver vacation today.

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