We are seeking a detail-oriented and customer-service oriented Reservations Agent to join our reservations team. This position plays a key role generating revenue by responding to guest enquiries, providing accurate information in a timely manner, and completing guest reservations. The goal of the position is to provide the highest quality of customer service and to achieve optimum guest satisfaction.
The successful candidate is someone that is knowledgeable of Vancouver and it’s local tourist attractions and has a general understanding of hotel operations. This role requires exceptional customer service, professional telephone etiquette and outstanding communication skills, in both written and verbal English. Experience with hotel systems such as the OPERA Property Management System will be considered an asset.
Base Wage: $28/hour
We are seeking a detail-oriented and organized Accounting & Revenue Audit Coordinator to support the financial operations of our boutique hotel property. This position plays a key role in maintaining accurate financial records, monitoring daily revenue activities, supporting accounts payable and receivable functions, and assisting with administrative and payroll coordination. The successful candidate will work closely with hotel operations teams and the Head Office accounting department to ensure financial accuracy, compliance with company policies, and efficient day-to-day accounting processes. This role requires strong attention to detail, effective communication skills, and the ability to work independently in a fast-paced hospitality environment. Experience with hotel systems such as the OPERA Property Management System will be considered an asset.
Salary Range: $61,000 – $65,000 per year, based on experience
We are looking for a full time Front Office Agent to join our team. As an ambassador of the hotel, the Front Office Agent is responsible for providing first-class guest experience through professional and courteous customer service from the moment guests arrive at the property until they check out. The ideal person is detail-oriented, enthusiastic, and adaptable in challenging situations. Successful candidates will be a solid team player with at least one year of customer service experience and willing to go the extra mile to maximize guest satisfaction while adhering to the company policies.
Wage Range: $28 per hour
We are seeking a full-time Houseperson who will play a key role in maintaining our hotel’s high standards of cleanliness and presentation. As an ambassador of the hotel, the Houseperson supports the housekeeping team and ensures all public spaces are clean, welcoming, and reflective of our commitment to excellence in guest service. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced environment. With at least one year of experience in a similar role, they are a proactive team player who takes pride in their work and is ready to go the extra mile to support a first-class guest experience. This is a physically active role that requires stamina, focus, and the ability to work efficiently while maintaining attention to detail.
Wage Range: $28 – $30 per hour based on experience
We are an equal opportunity employer. Start challenging yourself today in an environment that embraces diversity and rewards innovation with competitive pay and great benefits. While we thank all candidates for their interest in joining our team, we will contact only those short-listed for an interview. Please note only Microsoft Word documents or PDF’s will be accepted. Submit your application through our online career centre.